Refund or Return Policy
Refund & Return Policy.
We want every ZenthorGold experience to feel thoughtful, clear and trustworthy. This policy explains how returns, refunds and eligible order issues are handled.
At ZenthorGold, we carefully review return and refund requests to ensure they are handled fairly and consistently. Please review the following information before requesting a return.
01 Return Eligibility
Return requests must be submitted within [INSERT RETURN WINDOW] of receiving the order.
To be considered for a return, an item should generally be unused, unopened and in its original condition and packaging, unless the return relates to an item that arrived damaged or incorrect.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
02 Return Conditions
Depending on the circumstances of the request, the following conditions may apply:
Original Condition
Items should be returned unused and in their original packaging where applicable.
Proof of Order
Please provide your order number or other relevant purchase information.
Return Approval
Contact us first so we can review the request and provide return instructions.
Return Shipping
Return shipping costs are handled according to the reason for the return and our applicable return rules.
03 How to Request a Return
To request a return, contact ZenthorGold using the details below and provide:
- Your order number
- Your name and contact information
- The item you wish to return
- The reason for the return
- Photos or other information when relevant
Our team will review your request and provide the appropriate next steps if the return is eligible.
04 Refunds
Once an approved return has been received and reviewed, any eligible refund will be processed through the applicable payment method or according to the agreed refund arrangement.
The time required for a refund to appear in your account can vary depending on the payment provider or financial institution.
If you believe an approved refund has not been received within the expected processing period, please contact us with your order details so we can assist.
05 Non-Returnable Items
Certain products may not be eligible for return where they have been opened, used, altered or otherwise cannot reasonably be resold for hygiene, safety or product-integrity reasons.
Any product-specific return restrictions should be communicated on the relevant product page or before purchase where applicable.
06 Damaged, Incorrect or Missing Items
If your order arrives damaged, contains an incorrect item or appears to have an issue, please contact us as soon as reasonably possible.
Please provide your order number and clear photos or other relevant details when requested. This helps us review the issue and determine the appropriate resolution.
07 Contact Us
If you have questions about returns, refunds or an existing order, our team is available to help.
ZenthorGold
Contact us before sending any item back so we can guide you through the appropriate process.
Your trust. Our commitment.
We're here to make your ZenthorGold experience clear, thoughtful and reliable.
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